Return Policy

If you would like to return your unopened/unused OOKA to us.ooka.com, you must submit an electronic inquiry or phone call to initiate the return, and the return must be shipped within 30 days from the time your merchandise is shipped to you by the designated shipping carrier.

We do not accept returns of the consumable pods at this time unless damaged or defective. us.ooka.com reserves the exclusive right in its absolute discretion to determine whether the merchandise is defective or damaged.